Moonhush — Support
Support
Help with Moonhush: Bedtime Stories. Most answers are below; if yours isn't, email us.
Frequently Asked Questions
How are the stories created?
Enter your child's first name, age, and three favorite things, pick the story language, then choose a theme for tonight or describe your own in a sentence. In about a minute the app writes a 6–10 page story with an illustration on every page and reads it aloud. Every story passes an automated child-safety review before it is shown.
What is free, and what does Pro add?
Your first story is free, and your library stays free forever. Moonhush Pro unlocks a new story every night (up to two new stories a day). It costs $4.99 a month or $29.99 a year, with a 7-day free trial on both plans. Prices may vary by region.
How do I manage or cancel my subscription?
Subscriptions are billed through your Apple ID. On your iPhone open Settings → your name → Subscriptions to manage or cancel. Cancelling stops the next renewal; Pro stays active until the current period ends.
How do I restore my purchase?
Open the Parents area, pass the parental gate, and tap Restore Purchases while signed in with the Apple ID you purchased with.
Do stories work offline?
Yes. Every story in your library replays offline, including illustrations and narration. Creating a new story needs a connection.
Which languages are supported?
The app and its stories are written natively in English, Turkish, German, Spanish, and French. You pick the story language in the profile.
What is the night corner?
A calm hub next to the stories: little games (coloring, connecting constellations, matching pairs, night chimes) and wind-down activities to do together (a bedtime checklist, a star diary, relaxation, a weather massage, and sleep sounds with a timer).
Why does Moonhush ask for the microphone?
For two things: recording your good-night message, which is saved only on your device, and hearing your child blow out the light at the end of a story. Blow sounds are never saved or sent.
What is the parental gate?
Purchases, profile editing, sharing, and settings sit behind a short arithmetic question typed on a number pad, regenerated on every visit. Children only tap pictures and large buttons.
A story seemed wrong. What should I do?
Stories are generated by AI and reviewed automatically, but no review is perfect. Email us the story title and date, and we will look into it.
How do I delete our data?
Deleting the app removes the anonymous session and everything stored on your device. To delete the stories and media stored on our servers, email us and we will remove them.
Contact Support
Couldn't find what you need? Email us. If you're reporting a problem, include your device model, iOS version, and app version: